If you need to return an item, please contact us at the email address below: info@shopfemu.com
Reach out to us with your order number and the reason for the return. Our customer service team will be happy to assist you.
We accept returns within: 14 days of delivery.
Care and Packaging for Returned Items
We take immense pride in offering luxury items of the highest quality and ensure each piece is carefully packaged before it reaches you.
Please take special care when repacking items, especially shoulder bags. We carefully position the straps to avoid damaging the leather and fabric of the item, and we kindly ask that you take the same care when returning your item. Refunds may not be issued for returns that arrive damaged due to improper packing.
Receiving a Refund
Refunds will be credited to the original payment method used by the purchaser.
Once we receive your returned item, we will process your refund as quickly as possible. Please allow 10-15 business days for the refund to be completed by your payment provider. Business days are Monday through Friday, excluding Turkish public holidays.
If items shipped free of charge are not returned with the original order, their value will be deducted from the refund amount.
Submit a Return Request
To submit a return request:
Click the profile icon in the shop navigation or go to the returns page.
Log in to your account:
Enter your email address and click Continue.
Check your email and enter the six-digit verification code.
Select the order and identify the item(s) you wish to return.
Choose a return reason and add notes if necessary.
Click Request Return.
If your request is approved, you will receive an email with return instructions and a shipping label. Once the item is returned, your refund will be processed.
If your piece doesn't perfectly align with your story, we're here to reshape it for you.
We've designed our exchange process to be as seamless and effortless as possible. There's no need to initiate a return; simply get in touch with us.
You can reach us for exchange requests via:
customer service at info@shopfemu.com
or
our WhatsApp number: +90 554 130 3858
We will:
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Help you select your new item
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Provide a complimentary return shipping label
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Carefully prepare and ship your new item once the original item is received by us.
In case of a price difference:
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If the new item has a lower value, the difference will be refunded to your original payment method.
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If the new item has a higher value, a secure payment link will be shared before shipment.
If you prefer, you can follow the standard return process and place a new order. However, for the quickest and most hassle-free exchange experience, we recommend contacting us directly.